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Our Technology Services

It is widely understood that technology is of the upmost importance in the modern workplace. We provide a broad range of dependable IT services, IT consulting, and cyber security for government agencies, businesses and industries, that rely on technology and information management. Our services allow you to increase systems security and operational productivity, while reducing your business costs.

While the Riggs Group is primarily an Accounting firm with almost 30 years of experience, for over 14 years we have also been a highly effective IT service provider to our clients in the Washington DC area , and offer an extensive assortment of IT solutions including:

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OVERALL TECHNOLOGY PLANNING AND STRATEGY

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Our IT experts can assess your technology needs that will help your business become more efficient, save costs, and grow. Once we devise a strategy specific to your company, we can then create the appropriate architecture and implementation plan that fits your goals.

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NETWORK ENGINEERING, MANAGEMENT, AND MONITORING

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Starting a new business and need IT systems put in place? Expanding to a new office and would like your technology footprint extended and bridged to your new location? The Riggs Group’s team of systems engineers, network architects, and project managers, can implement and maintain LAN, WAN and cloud-based systems. Our crew of technicians can install all necessary equipment including switches, firewalls, routers, servers and workstations. We provide network administrators with years of experience, to monitor, secure and fine tune all your network devices.  

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PROCUREMENT OF IT GOODS (HARDWARE AND SOFTWARE)

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When it comes time to upgrade or acquire new hardware or software; assessing, costing and purchasing these items can be confusing for someone without in-depth knowledge and skills with IT technology. The Riggs Group can assist you with:

  • Determining what products are the right fit and best value for your systems.
  • Navigating the software licensing process.
  • Explain the vendor’s hardware and warranty options in layman’s terms.
  • Supervising the purchase process.
  • Installing new systems, and/or upgrading your existing systems.
  • Systems integration.
  • Provide supplemental technical support for new hardware and software

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ADMINISTRATION OF SERVERS AND WORKSTATIONS

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Computer software and operating systems are not static, they constantly change and evolve, monthly or even weekly. The vendors offer downloadable software updates, meant to improve stability, add new features, fix bugs, and enhance security. It is essential that the updates be installed quickly and routinely per the supplier’s recommendation, or your business could face serious negative repercussions such as data loss, productivity loss or hacker infiltration. The process of updating your software and server operating systems can be daunting for anyone without experience, but our technicians can perform this vital process for you, as well as post-update diagnostics to ensure your systems run smoothly and without complications.

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CYBER SECURITY

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In today’s era of malware, ransomware, and security breaches, an all-encompassing game plan is essential to protecting your business assets from these threats. Our team of cyber security experts can help you prevent attacks from hackers and mitigate intrusion attempts. We have highly advanced tools and techniques that safeguard your network, remote access, and computers, giving you the peace of mind that your systems are thoroughly secured.

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ONSITE AND REMOTE IT SUPPORT INCLUDING HELPDESK

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Every business with an IT infrastructure, typically requires some form of occasional help for their staff that experience difficulties with computers, software, or local network. Our team includes trained experts that serve as the first contact point for end users seeking IT technical assistance over the phone or by email. They perform remote troubleshooting through questioning and diagnostic techniques, determining the best solution for Windows network/Windows application related support requests, based on the issue and details provided by your staff.

But some issues can’t be solved remotely and require a person on-site for hands-on labor. In such cases, we have experienced technicians that will be dispatched to your office to diagnose & resolve complications, conduct preventive maintenance including installation of service packs, hot fixes and patches; and replace hardware.

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Experience

Since 2006, The Riggs Group has provided a wide variety of I.T. services to over 50 of our client companies, and had detailed, hands on experience with:

  • Planning, creating and managing I.T. infrastructure
  • Systems engineering and integration
  • Software procurement
  • Network administration
  • Helpdesk and technical support
  • Cybersecurity administration
  • I.T. hardware installation and configuration

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To hear from one of our service representatives or receive a quote, please fill out our contact form, send us an email, or give us a call.

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© The Riggs Group, P.C. 2021